Delivery & Shipping
FREE Direct-to-Store Delivery
We offer free delivery if your retail store falls inside our direct-to-store delivery zone (see map below). Select "local delivery" when you check out. Order minimum is $100 to activate the Free Shipping.
There is reduced (subsidized) shipping & handling if you are in the New York City area. Please contact us at Orders@humankindwater.org for more information.
Inclement weather may cause delivery delays that are not covered by this guarantee.
To see if your address falls within our direct-to-store (DSD) delivery zone, please email Orders@humankindwater.org.
For customers located outside our direct-to-store delivery zone, orders will generally be processed, assembled and shipped the first business day after your order is placed. Orders are usually shipped via UPS Ground, but may be shipped with other shipping couriers as needed.
We primarily ship throughout the U.S. We are unable to ship to PO boxes, APO/FPO boxes or Viabox at this time. If you plan to ship to a carrier store location such as a FedEx or UPS Store, please be aware that these locations will not accept deliveries from one another. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to our warehouse. Contact Customer Service if you have any questions.
Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
We want you to be 100% satisfied with every purchase you make at HK. All of the products we sell are backed by our 100% money back guarantee.
If you are not completely satisfied with a product purchased in our Website, we will gladly give you a full refund or exchange with certain exceptions.
Email us at firstname.lastname@example.org within 30 days of the date you received the product and let us know why you're returning the item.
Upon receipt of the unused product, we will issue a credit to the credit card you used to pay for your order.