Conditions of Use

Effective January 20, 2020.

Humankind Beverage, LLC. (“Humankind,” "HK," “we,” “our,” or “us”) distributes and sells products, and provides products and services to you when you shop on our website (collectively, the “Service” or "Website"). These Service Terms and Conditions of Use (together as they may be changed over time, the “Terms”) govern your use of the Service.

While we make reasonable efforts to provide accurate and timely information about HK on our Website, you should not assume that the information is always up to date or that the Website contain all the relevant information available about HK and the products it sells.

HK reserves the right to change or modify these Terms or any policy or guideline on the Website, at any time and in its sole discretion. If we make material changes to these Terms, we will inform you by posting a notice on the Website. Any changes or modifications will be effective immediately upon posting the revisions to the Website, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm your acceptance of such changes or modifications; therefore, you should frequently review these Terms and applicable policies to understand the terms and conditions that apply to your use of our Website and Service.

By using the Service you accept the Terms, so read them all carefully. If you do not agree, do not use the Service.

Orders

Order Communication
Our primary form of communication is email. All wholesale order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

Eligibility, Registration and Account
This Website is intended exclusively for wholesale purchases. To purchase retail orders, go to BeHumankind.com.

This Website is not targeted towards, nor intended for use by children. If you are a parent or guardian and believe we may have collected information about a child, please contact us as described in the "Contact Us" section, below, and we will purge their account and their information from our database.

In order to participate in certain areas of our Website, you will need to register for an account. You agree to (a) create only one account; (b) provide accurate, current and complete information when creating your account; (c) maintain and promptly update your account information; (d) maintain the security of your account by not sharing your password with others and restricting access to your account and your computer; (e) promptly notify HK if you discover or otherwise suspect any security breaches relating to the Website; and (f) take responsibility for all activities that occur under your account and accept all risks of unauthorized access.

Availability
In-stock items generally ship in 1-2 business days. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.

Out Of Stock Items
We work very hard to maintain stock on all of the items in our online store. Occasionally, we do run out of some items. There might be times when our store indicates that an item is in stock, but when we process your order, the item might be out of stock. If you add an item to your cart that we are currently out of, we will wait until we can fill your order completely to ship it to you. {{{If you would prefer to have the available items shipped to you without waiting for our stock to replenish, please order those items today, without adding any out of stock items to your cart. Please visit us again to order the out of stock items.}}} If you'd like to find out how long we expect to be out of stock on an item, please feel free to contact us. We would be happy to send you an email when your product is available again if you ask us to when you contact us.

Canceling or Modifying an Order
Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible.

Shipping & Delivery

Delivery
Most wholesale orders are delivered directly to you if your retail store falls inside our delivery zones. Inclement weather may cause delivery delays that are not covered by this guarantee.

Shipping
Orders will generally be processed, assembled and shipped the first business day after your order is placed. Orders are usually shipped via UPS Ground, but may be shipped with other shipping couriers as needed.

Destinations
We primarily ship throughout the U.S. We are unable to ship to PO boxes, APO/FPO boxes or Viabox at this time. If you plan to ship to a carrier store location such as a FedEx or UPS Store, please be aware that these locations will not accept deliveries from one another. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to our warehouse. Contact Customer Service if you have any questions.

Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

Returns (for our Wholesale Customers)

We want you to be 100% satisfied with every purchase you make at HK. All of the products we sell are backed by our 100% money back guarantee.

If you are not completely satisfied with a product purchased in our Website, we will gladly give you a full refund or exchange with certain exceptions.

Email us at orders@humankindwater.org within 30 days of the date you received the product and let us know why you're returning the item.
Upon receipt of the unused product, we will issue a credit to the credit card you used to pay for your order.

Price Changes and Updates

Pricing on our Website is listed at the wholesale level and updated in real time. Product pages will list impending manufacturers' price increases, where applicable. For pending alternate payment, we reserve the right to adhere to these price increases on orders not paid in full by the specified deadline. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a Website error, HK will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.

Receipt of Incorrect Product

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Service team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

Online Security

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out to you via email.

Notices

Allergies
Our products may contain wheat, egg, dairy, soy, or fish allergens. In addition, our products may be processed in facilities that process tree nuts and peanuts.

Third Party Content, Products and Services (including Advertising and Promotions)
HK may provide third party content on the Website (including embedded content) and links to web pages and content of third parties, including advertisements and promotions (collectively, “Third Party Content”) as a service to those interested in this information. We do not control, endorse or adopt any Third Party Content, including that the inclusion of any link does not imply affiliation, endorsement or adoption by HK of any site or any information contained therein, and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that HK is not responsible or liable in any manner for any Third Party Content and undertakes no responsibility to update or review such Third Party Content. You agree to use such Third Party Content contained therein at your own risk. When you visit other sites via Third Party Content, or participate in promotions or business dealings with third parties, you should understand that our terms and policies no longer govern, and that the terms and policies of those third party sites will now apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from our Sites.

Jurisdiction and Compliance with Laws
Access to and use of the Website and these Terms are governed by U. S. federal law and/or the laws of the State of Pennsylvania, without resort to conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. Any legal action or proceeding relating to your access to or use of the Website or these Terms shall be instituted only in the state or federal court located in Pennsylvania. You and HK agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

Termination
Notwithstanding any of these Terms, HK reserves the right, without notice and in its sole discretion, to terminate your license to use the Website and to block or prevent your future access to and use of the Website. HK's failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.

Severability
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Notice to California Residents
Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights information:

The provider of the Website is Humankind Beverage, LLC (a Pennsylvania limited liability corporation) 280 S. OAK ST. MANHEIM, PA 17545. To file a complaint regarding the Website or to receive further information regarding use of the Website, send a letter to the above address or (with “California Resident Request” as the Subject Line). You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento CA 95834 or by telephone at 800.952.5210.

Contacting Us and Customer Service

We are always interested in what our customers have to say. If you have any questions or concerns. Please feel free to contact us with any comments, questions, concerns or suggestions you might have regarding the information described in this Website and our Service.

You may contact us at:

Humankind Beverage
206 S. Market Street
Elizabethtown, PA 17022